Return & Refund Policy – Boltshelf

We really hope you love what you ordered from Boltshelf. But if something isn’t quite right, no worries — we’ve got you covered.

Returns

If you’d like to make a return, please make sure:

• Items are unworn, unused, unwashed, and in the same condition you received them.

• All original tags and labels are still attached.

• Your return is requested within 30 days of delivery.

• Items are returned with their original packaging and included accessories, where applicable.

If anything doesn’t meet these conditions, we may not be able to accept the return, subject to your statutory consumer rights.

How to Start a Return

Just email us at service@boltshelf.com with your order number and details of the item you’d like to return.

Once we confirm your return request, we’ll provide return instructions and the applicable return address.

Please include your order number or order confirmation inside the package so we can identify and process your return efficiently.

We recommend contacting us before sending any items back to avoid unnecessary delays.

Return Address

Boltshelf – Returns Department

Consignee:YanyanLuo
Street:7thFloor,Building4XieheCommunity,IndustrialRoad1,
ZhizhuVillageDashiDistrict
City:Guangzhou
State:GuangdongProvince
Zipcode:511430
Country:China

Please do not send returns to an unconfirmed address, as this may delay or prevent processing.

For return assistance, contact:

Email: service@boltshelf.com

Return Packaging Requirements

To help ensure your return reaches us in good condition, please follow these packaging guidelines:

• Secure Packaging: Use the original shipping box or a sturdy alternative to protect the item during transit.

• Product Protection: Wrap fragile items with appropriate protective materials, such as bubble wrap or cushioning paper.

• Original Accessories: Include all supplied accessories, manuals, parts, and original packaging where reasonably possible.

• Order Information: Place your order number or a copy of your order confirmation inside the parcel.

• Proper Sealing: Securely seal the package using suitable packing tape.

• Shipping Label: Attach the return shipping label clearly to the outside of the parcel and remove or cover any old shipping labels.

Please ensure returned items are packaged appropriately to minimize the risk of damage during transportation.

Return Shipping

Unless we sent you the wrong item or it arrived damaged or defective, customers are generally responsible for return shipping costs, subject to applicable consumer rights.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

We cannot take responsibility for return packages lost during shipping when the customer arranges the return, except where required by law.

Refunds

Once your return arrives and has been inspected, we’ll email you with an update.

If your refund is approved:

• The refund will be issued to your original payment method.

• Refunds are generally processed within 7 business days after inspection.

• If you return your entire order, the original standard shipping fee will also be refunded where applicable.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Your statutory refund rights remain unaffected.

Exchanges

Need a different size or color?

The easiest option is to contact our customer service team, arrange a return of your original item, and place a new order for your preferred option.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible, preferably within 7 days of delivery.

Email service@boltshelf.com with:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging, if available

Our customer support team will review your request and work with you to arrange an appropriate solution.

Reporting an issue after 7 days does not remove any statutory rights you may have.

Updates

We may update this policy from time to time. Any changes will be published on this page.

Need Help?

If you have any questions about returns, refunds, exchanges, or your order, please contact our customer support team.

Email: service@boltshelf.com

We’re happy to help!